1. Sky Sports Box Office Mac App
2. Sky Sports News App For Mac
3. Sky Sports On Apple Mac

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

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The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

1. Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
2. Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

1. On your desktop, click Go, then click Utilities.
2. Double click Activity Monitor.
3. Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Sky Sports Box Office Mac App

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

a) If you’re using Windows

1. Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
2. Under View by, click Large icons.
3. Click Programs and Features.
4. Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
5. Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
6. Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
7. Go to Local > Cisco and delete the VideoGuard folder.
8. Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
9. Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
10. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

1. On your desktop, click Go and click Applications.

2. Remove the Sky Go app.
   

3. Go back to your desktop, then click Go and click Go to Folder.
4. Type “~/library” and click Go.
5. Go to Cisco, then remove the VideoGuardPlayer folder.
6. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

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NEW VERSION AVAILABLE!!

Please use the download links below to upgrade to version 6.0.0

Mac users - Download the player here
Windows users - Download the player here

If you are using a Mac or PC, you need to download Sky's new desktop video player application to watch the Sky Sports channels and Catch Up on demand video content.

Below is a step-by-step guide to install the player, so you can continue to enjoy Sky Sports' great video content:

• When you click to watch a video, you will be shown a pop-up asking if you are a new or existing user. You should identify yourself as a new user if you've not watched Sky Sports content on your Mac/PC before, or have recently upgraded to the latest macOS, 10.14 Mojave.

Alternatively, you can click the links below to download the player. The download will begin automatically.

For upgrading issues with the player, we recommend you uninstalling, and downloading again from the links above to resolve any issues.

Mac users - Download the player here
Windows users - Download the player here

• Double-click on the downloaded file to begin the installation.

• Follow the instructions to install the player.

Sky Sports News App For Mac

• Once the installation is completed, you will be able to watch Sky Sports video content.

Sky Sports On Apple Mac

For further support, please see the links below: